
Leading in the Age of AI: Dessalen Wood on Hybrid Work, Culture & Change
On this episode of The Next Moves, host Joe Diubaldo sat down with Dessalen Wood, Chief People Officer at Syntax, to explore what it really takes to lead in this new era.
What happens when a senior accountant from Regina sits down for a single lunch with a tech CFO—and walks away deciding to uproot his life, move across the country, and dive headfirst into SaaS and telecom?
If you’re Aaron Watson, that lunch becomes the catalyst for one of the most quietly impressive CFO career trajectories in North America.
In this week’s episode of The Next Moves, Aaron joins us to unpack how he helped transform Crestless Group (the parent behind IQmetrix and several fast-growing SaaS companies) from a single operating business into a global, multi-entity portfolio operating across North America, Europe, and India.
This is an episode every founder, CFO, operator, and builder should hear—because what Aaron shares isn’t theory. It’s the real operating system behind scaling new verticals, managing capital under constraint, and evolving a business from SMB to enterprise without losing its core DNA.
When Aaron left KPMG in 2016, he wasn’t a telecom expert. He wasn’t a SaaS expert. He wasn’t even convinced he wanted to work in tech.
But two years later, he was running finance for IQmetrix—and in short order became CFO for the entire Crestless Group.
The secret? A willingness to be uncomfortable.
“It was like drinking from a firehose… but the combination of a strong mentor and a strong team made it possible.”
For leaders wondering whether to take the leap into a new industry, Aaron’s path is a master class in saying yes before you feel “ready.”
IQmetrix was winning big in wireless retail—until suddenly the market matured and growth slowed.
Most companies freeze. Some over-correct. Aaron’s team did something harder: they stepped back and rewired the business.
They didn’t just adjust the ICP.
They didn’t just tweak the product.
They rewired the entire organizational identity for a new era.
This meant two massive bets—simultaneously:
“The myth is that going upstream is easy. It’s not. It’s harder than expanding to a new vertical.”
The kicker? They did all of this while staying bootstrapped.
This is where Aaron gets tactical—really tactical. Most founders try to scale by brute force. But Aaron helped implement a discipline that made Crestless both resilient and fast.
Here’s the Crestless playbook he explains on the episode:
“We’re not perfect. We’ve held on too long before. But accountability is the foundation. You can’t fund what you don’t trust.”
This is the kind of operational rigor high-growth founders desperately need—but rarely build.
Aaron highlights a fascinating design decision:
Employees aren’t owners in their own company.
They’re owners at the parent level.
Why?
Because it aligns incentives across entities that are uneven in maturity.
Shared parent-level ownership keeps everyone aligned on total value creation—not internal competition.
“Everyone wanted each other to win.”
It’s a subtle but powerful cultural architecture that more portfolio-style companies should study.
The episode closes with rapid-fire insights. A few highlights:
This episode is a rare look inside a complex, multi-entity, global SaaS group—told from the vantage point of the CFO who helped build it.
If you’re scaling a portfolio, moving from SMB to enterprise, or trying to allocate capital with discipline rather than chaos, you will not find a more practical and grounded conversation. Listen to the episode with Aaron Watson. It’s one of the most tactical and quietly powerful episodes we’ve recorded.
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On this episode of The Next Moves, host Joe Diubaldo sat down with Dessalen Wood, Chief People Officer at Syntax, to explore what it really takes to lead in this new era.

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